| Bid Number: |
S-10700-00012867
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Description: |
Contact Center as a Service (CCaaS) Solutions
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Bid Opening Date: |
04/17/2025 02:00:00 PM
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| Purchaser: |
Rachel R. Smith
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Organization: |
Department of Administrative Services
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| Department: |
107090 - Procurement Services
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Location: |
002 - Information Technology
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| Fiscal Year: |
25
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Allow Electronic Quote: |
Yes
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| Alternate Id: |
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Required Date: |
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Available Date
:
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03/06/2025 02:43:34 PM |
| Info Contact: |
Rachel Smith
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Bid Type: |
OPEN
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Informal Bid Flag: |
No
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| Purchase Method: |
Open Market
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| Pre Bid Conference: |
See RFP for connection instructions.
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| Bulletin Desc: |
The State of Oregon, acting by and through the Department of Administrative Services, State Procurement Services is issuing this Request for Proposal on behalf of Enterprise Information Services, Shared Services, and other Authorized Agencies. The purpose of this RFP is to invite prospective Proposers to submit a proposal to supply Contact Center as a Service (CCaaS) solutions as described within the RFP documents.
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| Ship-to Address: |
Procurement Services
1225 FERRY ST SE
Salem, OR 97301
US
Email: egs.pscustomercare@oregon.gov
Phone: (503) 378-4642
|
Bill-to Address: |
Procurement Services
1225 FERRY ST SE
Salem, OR 97301
US
Email: egs.pscustomercare@oregon.gov
Phone: (503) 378-4642
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Print Format: |
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File Attachments:
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2 - Att A Scope of Service Contact Center 3.4.25.docx
3 - ATT B Sample Master Contract 3.6.25.docx
4 - Att C Proposal Form Contact Center RFP 3.6.25.docx
5 - Att D Price Proposal Contact Center RFP 3.6.25.xlsx
6 - Att E Cobid 3.6.25.docx
7 -Att F Functionality 3.6.25.xlsx
8 - Security Standards Spreadsheet 3.6.25.xlsx
1 - RFP S-10700-00012867 Contact Center 3.6.25~1.docx
finalQAresponse CCaaS RFP S_10700_00012867 3.25.25.xlsx
Amendment1 S_10700_00012867 3.25.25.doc
Rd1 Notice of Comp Range CCaaS RFP S-10700-00012867.docx
Final Amendment2 Round 2 S_10700_00012867 7.29.25.doc
NITA CCaaS RFP S-10700-00012867.docx
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Form Attachments:
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| Desired Attachment Name |
Description |
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Discipline Type:
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Trade Services
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Procurement Method:
|
Competitive Sealed Bid
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Amendments:
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| Amendment # |
Amendment Date |
Amendment Note |
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1
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03/25/2025 03:48:42 PM
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RFP extended to 4/17/25 2:00PM PT. Question and Answer responses posted in attachments. Header 1. Bid Opening Date changed from "04/07/2025 02:00:00 PM" to "04/17/2025 02:00:00 PM". Attachment File Changes: Header 1. File 'finalQAresponse CCaaS RFP S_10700_00012867 3.25.25.xlsx': File 'finalQAresponse CCaaS RFP S_10700_00012867 3.25.25.xlsx' added . 2. File 'Amendment1 S_10700_00012867 3.25.25.doc': File 'Amendment1 S_10700_00012867 3.25.25.doc' added .
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2
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07/24/2025 03:56:03 PM
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Posting Round 1 Competitive Range Notice. Attachment File Changes: Header 1. File 'Rd1 Notice of Comp Range CCaaS RFP S-10700-00012867.docx': File 'Rd1 Notice of Comp Range CCaaS RFP S-10700-00012867.docx' added .
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3
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07/30/2025 09:56:00 AM
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Round 2 Amendment, questions for response and Instructions posted. Attachment File Changes: Header 1. File 'Final Amendment2 Round 2 S_10700_00012867 7.29.25.doc': File 'Final Amendment2 Round 2 S_10700_00012867 7.29.25.doc' added .
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4
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10/08/2025 02:53:17 PM
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Notice of Intent to Award letter attached. Attachment File Changes: Header 1. File 'NITA CCaaS RFP S-10700-00012867.docx': File 'NITA CCaaS RFP S-10700-00012867.docx' added .
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